Reservations/appointments may be made by telephone (314.601.3268) during business hours or online 24/7. Guest Services can assist first-time guests with their online account. We recommend making your appointment 1-3 weeks in advance for weekday appointments and 3- 4 weeks for the weekend. Refer to the homepage for business hours. We open at noon on Saturday’s. For group reservations, we recommend booking 6-8 weeks in advance. A valid credit card or valid gift certificate number is taken at time of booking in order to reserve the time slot. Your card is only used if there is a late cancellation for booked appointments or if you fail to show for your appointment. Please see Cancellations section below for more information.

For your convenience, we offer courtesy confirmations for your appointment by text message, email or phone—you select the method that is most convenient for you. As a courtesy, we will remind you about your appointment three days out, one day before, and three hours prior if you select to receive text messages. We hope this helps with your busy schedule, but please remember that unforeseen technology glitches can occur, so it is best to also put your appointment in your calendar.

As a courtesy to other guests and our service providers, we require 24- hour notice of cancellation for one appointment and 48-hour notice for multiple appointments. Cancellations will forfeit deposit. Late cancellations for one appointment incur a 50% service fee of the scheduled service, and those who fail to show entirely will be charged a 100% service fee of each scheduled service. Please call us as soon as you know that you are unable to come, and we will do everything that we can in order to reschedule you for a time convenient to you.

Please notify us as soon as you know that you will be late. We will do everything we can to accommodate you. Most appointments are scheduled back-to-back, and we may not be able to extend your service completion time. In those cases, it may be necessary to reschedule service. Running more than 10 minutes late without notifying Glam Smiles could result in forfeiting your deposit. Please refer to our Cancellation FAQ for cancellation policies.

Depending upon the flexibility of your schedule, pre-booking your next appointment before you leave the spa is the best way to ensure you get the date, time and technician that works best for you. Standing appointments are those that receive the same service at approximately the same time each month. This convenience is perfect if your schedule is constantly full or you enjoy the comfort of a set schedule. Guest Services can schedule these appointments for you.

Our guests expect a peaceful, tranquil atmosphere for everyone. Therefore, we ask that you silence your mobile devices during your visit. Talking on the phone or watching loud videos while receiving a service or in the waiting area is not allowed.

Our guests come to the spa to relax, re-energize and renew. Sometimes part of relaxation is being free from parental responsibilities for a while. Therefore, we ask that you not bring any additional guests, friends, or children to the spa unless they are receiving a service. Please help us maintain the tranquility that you deserve and the peace that you expect. Children under the age of 14 will not be allowed to receive services.

If you are receiving lash extensions: please come with clean, natural lashes; no makeup; and comfortable clothing. While we are very careful and drape appropriately, please do not wear valuable clothing while getting semi- permanent makeup.

Gratuities are not included in service prices. If you are pleased with the service that you received, you may give gratuity directly to your service provider or you may include this on your bill as you checkout.

Please feel free to take advantage of our discounted appointments for services listed under SPECIALS. We will email, and post specials on social media accounts (@glam_smiles on IG) Turn notifications on for social media and you will be notified. There’s a $25 non refundable deposit that will go towards appointment cost, on days we’re running specials. We accept same-day appointments and last minute appointments. We recommend contacting us at least one-hour prior to ensure availability.

Any changes to your eyelash extensions must be brought to our attention within 48 hours of service, otherwise it will be addressed at the two-week eyelash fill appointment.